Refund policy

Last updated: 2026-05-05

We make bags we'd carry ourselves, but if something arrives that isn't right for you, here's exactly how a return works. Plain English, no surprises.

The short version

7 days from the day your order is delivered, you can ask to return or exchange it.
The bag must be unused, in original condition, with all tags and packaging intact.
Refunds land on your original payment method in 5–7 business days after we receive and inspect the return.
Customer pays return shipping, except when the item arrived defective, damaged, or wrong — in those cases we cover it.
Exchanges for a different size or colour are welcome (subject to stock).

How to start a return or exchange

Email support@courtcrafted.store within 7 days of delivery with:

Your order number (looks like #1001).
The reason for return — and a photo if it arrived damaged or wrong.
Whether you want a refund or an exchange (and which variant for the exchange).

We'll reply within 1 business day with a return address and instructions.

What we accept back

Bags and accessories that are unused, with original tags, dust bag, and packaging.
Sent back within 7 days of delivery.

What we cannot accept

Items that have been used on court, washed, or have visible wear.
Items with missing tags, original packaging, or accessories.
Items returned more than 7 days after delivery.
Personalised or customised items (initials, custom embroidery), unless defective.
Final-sale items (clearly marked as such on the product page).

Defective, damaged, or wrong item

If the bag you receive is defective, damaged in transit, or simply not what you ordered, we'll make it right at no cost to you. Email us within 48 hours of delivery with photos showing the issue and the order number, and we'll arrange a free pickup and a replacement or full refund — your choice.

Exchanges

We offer one free exchange per order for a different size or colour, subject to availability:

The original item must meet the return conditions above.
Customer covers the shipping to send the original back.
We cover the shipping to send the replacement out.
If the replacement costs more, we'll send a payment link for the difference. If it costs less, we'll refund the difference.

Refunds

We start the refund within 2 business days of receiving and inspecting the return.
The refund hits your original payment method (UPI, card, netbanking) in 5–7 business days after that.
Original shipping charges (if any) are non-refundable, unless the return is because of a defect or our error.
If you paid with a discount code, the refund is for the amount you actually paid, not the pre-discount value.

How to ship the return

You can use any reliable courier (Delhivery, Bluedart, India Post Speed Post, etc.). Please:

Pack the bag well — original Court Crafted packaging is best.
Take a photo of the package before handing it over.
Share the tracking number with us by email.
We are not responsible for returns lost in transit, so a tracked service is essential.

Cancellations

You can cancel an order any time before it has shipped for a full refund — just email us with the order number. Once the order shows "Shipped", treat it as a return.